Application Management

Overview

A successful launch of a great Product is just half of the story, a bigger challenge lies ahead of the release – that of sustenance and maintenance of the product throughout its life cycle. Product sustenance just does not involve bug fixing and minimization but is inclusive of all the below and more:

  1. Responding to customer feedback and needs by changing the existing features
  2. Scaling up the product as the usage goes up
  3. Meeting the performance needs by doing a thorough post-release performance engineering
  4. Code re-factoring and modularization to make the released code meet better standards and thereby making it maintainable
  5. Additional code and feature documentation

We have been working to engineer a powerful sustenance process as we understand that Sustenance engineering plays a major role in the long term success of a product. Our sustenance engineering services empower our clients to support their offered products in a better way while they can concentrate on their in-house expertise in building new products or versions.

Our agile methodologies together with expertise in business and Our technology domains helps our clients shorten their release cycles significantly which in-turn yields a better ROI from maintenance budgets.

As part of our Product Sustenance practice we also provide code optimization (through memory profiling and the likes) to recognize areas of improvement to further enhance the performance and scalability of a software product. We also carry out usability studies to re-engineer better user experience for existing features. We apply our proven technical and architectural skills to assess your systems and implement the enhancements required to meet your challenges.


User Experience

  1. Application operations
  2. Includes 24×7 monitoring of applications for availability / performance / capacity, batch monitoring / management. Application service desk includes incident management activities such as incident recording, initial investigation of issues; tracking and escalation management, and closure; user administration and service reporting.

  3. Production support
  4. Involves a detailed analysis of incident, incident resolution, and problem management activities such as trend analysis, root cause analysis, known error establishment, and creation of RFC and break-fixes (excluding code changes).

  5. Release and change support
  6. Comprises setting up of various test environments, release / change activities such as release coordination, emergency releases, build and code deployment