Knowledge Process Outsourcing


Enterprises are increasingly looking to create value through high quality business expertise and superior productivity. Knowledge Process Outsourcing (KPO) can help them on this front by improving the time-to-market, give access to special skills and enhance organizational effectiveness.

Growing at a rapid pace, the global KPO industry encompasses areas like data search, integration and management services, financial services, research and analytics, technology research, computer aided simulation and engineering design, and professional services such as business research and legal services. Unlike conventional BPO, where the focus is on process expertise, the focus in KPO is on knowledge expertise and requires service providers to possess advanced technical and analytical skills.

Our Service offerings include

Technical Publications
In today’s highly competitive information technology industry, it has become imperative for companies to lower the time-to-market of a product to ensure its success. A broad range of technical publications like user guides, service manuals, configuration guides and so on, are required to ensure that products perform accurately, safely and dependably. Managing technical content is increasingly becoming a challenge for many organizations. This technical documentation needs understanding of product, understanding of relevant technology as well as understanding of targeted reader (like user, buyer, partner etc.)
Global Translation Service Centers (GTSC)
Creative Business Labs supports multiple languages across the globe for large clients in verticals such as financial software, media and data, storage solutions as well as the world’s leading printer manufacturer and European online directory services company. German | Dutch | French | Arabic | Spanish | Italian | Greek | Portuguese | Russian | Thai | Simplified Chinese | Traditional Chinese | Korean | Tagalog | Japanese
Law Firm Back Office
  • Digital Dictation Transcription
  • Accounts Payable and General Ledger
  • Employee Data Management and Payroll
Corporate Legal Support
  • Contract Management
  • Legal Research
  • Litigation Support