Order Management Services

Overview

Rapid globalization has seen organizations create country specific and even customer specific processes, in many cases for similar products and services, in the O2C (Human Order to Cash) space. This has created organizations within an organization and has made it extremely difficult to drive various improvement opportunities to reduce cost of operations and increase customer experience. In this context, the concept of out-sourced shared service centers is gaining importance and global organizations are increasingly turning towards this model. It is seen as a way to gain economies of scale, reduce overall cost and speedily implement new efforts to meet both short and long term business needs.

Creative Business Labs Order Management helps you increase profitability through centralized order orchestration. Your customers interact with your brand on numerous touch points, be it their PC, their mobile or the point of sale in your store. They expect a seamless and highly interactive shopping experience.


Our Service offering include

  1. Pre-order activities – query handling, product / price configuration and quotation preparation
  2. Order Entry & Management
  3. Order Fulfillment, Demand planning & forecasting
  4. Inventory Management
  5. Invoicing
  6. Deduction / dispute management & trade promotion administration and accounting
  7. Collection and revenue management
  8. After sales services – customer care dispatch and support, Returns, warranty and claims management
  9. Contract management
  10. Data management
  11. Credit rating and management