A large engineering consulting firm manages various client projects for residential, commercial, industrial, and municipal clients across New England. The firm was experiencing inefficiencies in managing its project data. Its project management teams were unhappy with the time and energy spent on data entry and manually creating regular status reports. They also desired a quicker, more efficient way to internally manage their tasks, deadlines, and assignments. Thus, the firm engaged Creative Business Labs to develop a custom project management system to enhance productivity and collaboration among internal and external project teams.
Creative Business Labs began the engagement with the client by validating the business and technical requirements for the system by conducting user interviews and discussing the firm’s needs. Creative Business Labs then prepared a story-board presentation (or screen mock-ups) to help the client visualize the system before it was built. The process helped the client further clearly define the critical needs for the system. The application was developed on a phase-by-phase basis so that the project management teams could immediately begin using the system for their most critical needs. With subsequent phases, additional features and enhancements were easily and seamlessly implemented to augment the system. With regular status reports, design reviews, and consistent contact with the client, we were able to incorporate new ideas and changes throughout the entirety of the project and meet the client’s exact needs on time and within budget.
Creative Business Labs created an intranet solution – a custom browser-based, database driven project management system to bring the client’s entire project management team on a single platform. The comprehensive application allows the project management teams to:
- Manage projects in accordance with their project management styles,
- Manage tasks, deadlines, and assignments more efficiently,
- Track the progress of projects and quickly generate comprehensive status reports,
- Assign tasks to fellow team members and track tasks progress,
- Provide and receive updates on any given project,
- Manage client information, including billing information,
- Track issues that arise during projects, and more.
Linked to the firm’s accounting system already in place, the system has eliminated many of the inefficiencies involved in coordinating the firm’s project management activities. The custom system continues to play a critical role in ensuring high productivity and collaboration among the engineering firm’s project management teams.